1. Introduction
Welcome to JRB Ventures Sdn Bhd. These Terms and Conditions govern your use of our services and website. By engaging our services or accessing our website, you agree to be bound by these terms. Please read them carefully.
2. Definitions
In these Terms and Conditions, “Company,” “We,” “Us,” or “Our” refers to JRB Ventures Sdn Bhd (1162801-D). “Client,” “You,” or “Your” refers to the individual or organization engaging our services. “Services” refers to all facilities management, maintenance, staffing, and related solutions offered by JRB Ventures Sdn Bhd as described in our company profile. “Agreement” refers to these Terms and Conditions along with any service contract or proposal accepted by both parties.
3. Services Engagement
All services are provided based on a formal proposal or contract agreed upon in writing by both parties, with the proposal detailing the scope of work, service duration, pricing, and any specific terms relevant to the engagement. Your acceptance of our services may be confirmed through signing a service agreement or contract, issuing a purchase order or letter of award, making an advance payment as required, or verbally engaging our services followed by written confirmation. Any changes to the scope of services must be mutually agreed upon in writing, and additional services not covered in the original agreement may incur extra charges.
4. Client Obligations
To enable us to deliver our services effectively, you agree to provide our personnel with safe and timely access to your premises during agreed working hours and designate a contact person to coordinate with our team and address any issues that may arise. You must ensure that necessary facilities such as water, electricity, and storage are available for our staff to perform their duties, and provide accurate and complete information regarding your premises and any specific requirements. You are required to inform us of any known health and safety hazards on your premises that may affect our personnel, and you are responsible for maintaining a safe working environment in compliance with applicable laws. Additionally, you must obtain and maintain all necessary permits, licenses, and approvals required for us to perform the services on your premises.
5. Our Obligations
We will perform the services with reasonable skill and care, in accordance with industry standards and the terms outlined in our agreement. We will assign qualified and trained personnel to perform the services, and our staff remain our employees, with us being responsible for their wages, insurance, and statutory contributions. We will comply with all applicable laws and regulations in performing our services, and we will maintain the confidentiality of any sensitive information we access while performing services on your premises.
6. Fees and Payment
All service fees are as stated in our proposal or contract, and fees may be subject to applicable taxes, levies, or duties, which will be added to your invoice where required by law. We will issue invoices according to the schedule agreed in our contract, and unless otherwise stated, payment is due within fourteen days of the invoice date. Payments may be made via bank transfer, cheque, or other methods as advised on our invoice, with bank charges, if any, to be borne by the payer. If payment is not received by the due date, we reserve the right to charge interest at one and a half percent per month on the outstanding amount, suspend services until full payment is received, and recover all reasonable collection costs incurred. We reserve the right to adjust our fees annually or upon contract renewal to reflect changes in market conditions, labor costs, or material prices, and any adjustments will be communicated in advance.
7. Term and Termination
The term of service shall be as specified in your service agreement or proposal, and contracts may be renewed by mutual written agreement. You may terminate the agreement by providing written notice as specified in your contract, and early termination may be subject to applicable fees or charges as outlined in your agreement. We may terminate the agreement immediately by written notice if you fail to pay any amount due when requested, if you breach any material term of this agreement and fail to remedy it within seven days of notice, or if you become insolvent or enter liquidation. We may suspend services immediately if we reasonably believe your premises are unsafe or if you fail to cooperate with our reasonable requests. Upon termination, you must pay all outstanding fees for services rendered up to the termination date, and we will return any property belonging to you while you must return any property belonging to us.
8. Liability and Indemnity
To the maximum extent permitted by law, our total liability to you for any claim arising from our services shall not exceed the total fees paid by you for the specific service giving rise to the claim during the three months preceding the claim. We shall not be liable for any indirect, special, or consequential losses, including loss of profits, revenue, business opportunity, or goodwill, even if we were advised of the possibility of such losses. We will take reasonable care when working on your premises, and in the unlikely event we cause damage to your property, we will assess the damage and, where we are found to be at fault, arrange for repair or fair compensation, subject to the limitations in this agreement. You agree to indemnify and hold us harmless against any claims, losses, or damages arising from your breach of these terms, any inaccurate information provided by you, or any act or omission by your employees, agents, or contractors.
9. Insurance
We maintain appropriate insurance coverage as required by law and industry practice, including public liability insurance, and upon reasonable request, we will provide evidence of our insurance coverage.
10. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the agreement. Confidentiality obligations do not apply to information that is or becomes publicly available through no fault of the receiving party, was already known to the receiving party without restriction, or is required to be disclosed by law or regulatory authority. Confidentiality obligations shall survive termination of this agreement indefinitely.
11. Intellectual Property
All intellectual property rights in any materials, processes, or systems developed by us in connection with our services remain our sole property, and you may not use, reproduce, or distribute such materials without our prior written consent.
12. Force Majeure
Neither party shall be liable for failure to perform obligations under this agreement if such failure is caused by events beyond reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, fire, flood, earthquake, pandemic, government actions, or labor disputes. The affected party shall notify the other promptly and take reasonable steps to mitigate the impact.
13. Data Protection and Privacy
We collect, use, and process personal information in accordance with our Privacy Policy and applicable data protection laws in Malaysia. By engaging our services, you consent to us contacting you via phone, email, or mail regarding service updates, billing, and related matters. We may send you information about our services unless you opt out by contacting us at admin@jrbventure.com.
14. Third-Party Rights
Except as expressly stated, no term of this agreement is enforceable by any person who is not a party to it under the Contracts (Rights of Third Parties) Act or any similar legislation.
15. Entire Agreement
This agreement, together with any service proposal or contract, constitutes the entire understanding between the parties and supersedes all prior discussions, agreements, or understandings, whether written or oral.
15. Entire Agreement
This agreement, together with any service proposal or contract, constitutes the entire understanding between the parties and supersedes all prior discussions, agreements, or understandings, whether written or oral.
16. Amendments
We reserve the right to amend these Terms and Conditions from time to time, and updated terms will be posted on our website and will apply to all new engagements from the effective date of the amendment. For existing clients, the terms in effect at the time of your agreement shall apply unless both parties agree in writing to adopt updated terms.
17. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
18. Waiver
No failure or delay by either party in exercising any right under this agreement shall operate as a waiver of that right, and a waiver of any breach shall not constitute a waiver of any subsequent breach.
19. Notices
All notices under this agreement shall be in writing and delivered personally, sent by registered post, or emailed to the addresses below. To JRB Ventures Sdn Bhd, notices shall be sent to Lot 3.15, 3rd Floor, Podium Block, Plaza Berjaya, 12 Jalan Imbi, 55100 Kuala Lumpur or email admin@jrbventure.com. To the Client, notices shall be sent to the address or email provided in your service agreement or contact details. Notices shall be deemed received upon delivery if delivered personally, three days after posting, or on the next business day if sent by email during business hours.
20. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or in connection with this agreement shall first be referred to mediation in accordance with the Malaysian Mediation Centre rules, and if the dispute cannot be resolved through mediation within thirty days, either party may refer the matter to the courts of Malaysia. The parties submit to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.
20. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or in connection with this agreement shall first be referred to mediation in accordance with the Malaysian Mediation Centre rules, and if the dispute cannot be resolved through mediation within thirty days, either party may refer the matter to the courts of Malaysia. The parties submit to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.
21. Contact Us
If you have any questions about these Terms and Conditions, please contact us at JRB VENTURES SDN BHD, Lot 3.15, 3rd Floor, Podium Block, Plaza Berjaya, 12 Jalan Imbi, 55100 Kuala Lumpur, by phone at (+60) 03-2110-6076, by email at admin@jrbventure.com, or visit our website at www.jrbventure.com.